Frequently Asked Questions
Everything you need to know about bringing APOTHEKE into your home.
What is the typical shipping timeframe for orders?
Standard orders are processed within 2-3 business days. Depending on your location, shipping usually takes between 5-7 business days via our premium carriers.
What materials are used in your home fragrances and candles?
We use a high-quality soy wax blend and perfume-grade fragrance oils. All our products are sulfate-free, phthalate-free, and vegan-friendly to ensure a clean burn.
Do you offer international shipping?
Yes, we currently ship to over 30 countries. International shipping rates and delivery times vary by destination and are calculated at checkout.
What is your return policy for home decor items?
We offer a 30-day return window for unused and unopened items in their original packaging. Please note that for safety reasons, used candles cannot be returned.
How can I track the status of my delivery?
Once your order ships, you will receive an email notification containing a tracking number and a link to the carrier's website to monitor your package's progress.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as digital wallets like PayPal, Apple Pay, and Google Pay.